Enterprise client · Multi-site, Kazakhstan
Managed infrastructure service across multiple sites
Challenge
An estate assembled over a decade by several suppliers, with no current asset register, inconsistent monitoring, and failures being reported by users rather than by systems.
Solution
The engagement began with an audit rather than a contract volume: the estate was documented, instrumented and then brought under a single service level, so that the first measurable improvement was the shift from user-reported to system-reported failure.
NExpert scope
- Infrastructure audit and gap analysis across all sites
- Asset register reconstruction
- Monitoring deployment for power, cooling, network and security
- Service catalogue, SLA tiers and escalation matrix
- Preventive maintenance regimes by system class
- Phased modernisation roadmap
- Key technologies
- NMS/EMS monitoring · DCIM · ITSM workflow · Secure remote access · Asset management
- Delivery model
- Audit-led managed service, multi-site, tiered SLA
- Capabilities
- OperationsData CentresConnectivity
Measurable result
These are the metrics this project is measured on. Each is published only once verified against source documentation and released by the client.
Sites under service
Needs verification
Assets under management
Needs verification
Share of incidents detected before user report
Needs verification
Availability achieved against SLA
Needs verification